I Don't Just Write Policies.
I Solve Real Problems.
From enterprise clients at Microsoft to shipping code for small businesses or non-profits, I architect the "Guardrails as Code" that allow organizations to ship AI faster without breaking trust.
My "Hybrid" Value Prop:
- The Detective: I use root-cause analysis (NPS/Telemetry) to find the actual user problem before we write a single line of code.
- The Prototyper: I build "Glass Box" prototypes to translate abstract policy into functional specs that engineers can actually build.
Capability Map
Professional Experience
Principal AI Consultant
Independent AI Consulting | 2025 - Present
Built production AI systems operationalizing NIST AI RMF — bridging the gap between governance policy and shipping code.
- Prototyping: Built 7+ live AI tools across EdTech, workforce, and caregiving — shipped, deployed, real users.
- Translation: Translate theoretical risk frameworks into practical engineering specs and production code.
- Consulting: Contracts with Ascend Learning (Analytics strategy) and Morrison Associates (AI Solution Design).
MS in AI Management & Policy
Purdue University | 2024 - 2025
A deliberate sabbatical to master the technical and ethical foundations of AI.
- 4.0 GPA & Faculty Exemplar for Capstone Project.
- Architected "Glass Box" RAG solutions to solve the "Black Box" transparency problem.
Senior Product Manager, AI & Analytics
Microsoft (via Nuance) | 2022 - 2024
Led product strategy for the "Nuance Mix" conversational AI portfolio, managing 10+ product lines supporting 100+ Fortune 500 clients.
- $100M+ P&L Impact: Directed the roadmap for B2B analytics, aligning feature delivery with Microsoft’s "AI-First" strategy.
- Risk Engineering: Orchestrated the high-stakes End-of-Life (EOL) of legacy products, reducing maintenance costs by 20% while retaining client trust.
- New Revenue Streams: Designed custom data feed frameworks for enterprise clients, generating $200K in net-new revenue.
Senior Product Owner, Insights & Analytics
Nuance Communications | 2017 - 2022
Led the "Human-in-the-Loop" innovation strategy, blending AI efficiency with human oversight.
- Operational Efficiency: Revolutionized VOC workflows with NLP pipelines, slashing manual labor by 60%.
- Human-in-the-Loop: Launched "Nina Coach" to route low-confidence AI predictions to humans, reducing escalations by 9%.
- Team Leadership: Founded "Project Pegasus" to upskill 10+ analysts, reducing presentation build time by 15%.
Senior Manager, Consumer Research
J.D. Power | 2010 - 2017
Pioneered the use of Biometrics & Text Mining to decode user intent for Fortune 100 C-Suites.
- Product Launch: Shipped the firm’s first real-time intercept survey product, generating $100K+ in first-year revenue.
- Crisis Management: Directed the emergency resolution of a critical data error, preserving a $250K annual renewal.
Academic Foundation
Master of Science
Purdue University
AI Policy, Governance, & Ethics • Societal Impacts of AI
Bachelor of Science
California State University, Northridge
Designed operational work intake flows and defined technical requirements for digital complaint systems.
Consumer Law, Public Policy, & Behavioral Economics
Certifications
AI Governance Professional
IAPP (International Association of Privacy Professionals)
ISO 42001 Lead Implementer
PECB (Expected Q1)
Certified SAFe 6 POPM
Scaled Agile Framework
Certified Scrum Product Owner
Scrum Alliance
Toolbox
I use these to define the "What" and the "Why."
I use these to prove technical feasibility before engineering handoff.
Governance & Strategy
NIST AI RMF
Map, Measure, Manage
ISO42001
COBIT
EU AI Act
FERPA / COPPA
EdTech Data Privacy
Human-in-the-Loop
Circuit Breaker Design
Featured Work
Production AI systems shipped across governance, HealthTech, EdTech, and analytics.